GoodBye For Now

For right now this will be my last post. I am graduating next week from Rowan and then will try to enjoy my summer a bit and then start looking for some internships. But I will resume from time to time to post interesting phone news. If there is anything you want to know I will look into it so feel free to comment and I will still check this periodically.

BBY vs Going to the Carrier

I sat down with my old manager Frank Rutter to talk to him about working at Best Buy and selling phones compared to some one getting a phone elsewhere.

1) So what makes some one come to you instead of going to the carrier to get a phone?

Well we base our company on four promises. By us living out these promises we will gain customers.

2) What are the four promises?

A better choice of phones and networks in one place, staightforward pricing, impartail informed advice, and someone to be there for the life of your phone.

3) Would you like to explain them a little?

Well we offer more then one carrier at each location so you have more to choose from. Our prices are what you pay. No mail in rebates. If it is free then it is free. Then since we do carry more then one carrier we will find out what is best and who is best for you. Where if you go to a dealer you will only hear why they are the best. Finally we will be there for the life of your phone because we offer our own service plan without paying a deductable.

4) What else sets you apart?

Well something we also do is fill out rec. sheets. So if your getting a phone or not we fill out a sheet as we talk so we can get to know the customer needs. Then we will suggest a phone and accessories. If they aren’t getting a phone we will keep this info and give them one and call them around the time of their upgrade so we can remind them. Then they come in and have the sheet and know what they want so they are in and out. If they do get a phone we still keep one copy and give them one then in about 2-3 days we call them back to make sure they like their phone, experience they had and if they had any questions.